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- Compensation Application Form -
In the unlikely event that an item covered by the compensation is defective, you may apply for compensation. - If you wish to receive compensation for your item, please be sure to fill out this form within 7 days of receipt of your items. - If you do not provide us with the required information within 7 days of receipt of your order, your order will not be eligible for compensation. - In the event of a refund, the refund may be made in FJ points regardless of the payment method. - Customs duties and product protection plan fees are not refundable. - Please check
here
for information on items that are not covered by the protection plan.
If you have any questions, do not hesitate to contact our
customer service
.
Details of the problem
*
Auction ID / Order No. / Shipping No.
*
Tracking No.
*
※Japan Post: For small packages (without tracking service), please enter [None].
Member ID
You can find your own member ID on the following page.
https://www.fromjapan.co.jp/japan/member/mypage
*
Is the form to be completed within 7 days of the item's arrival?
*
