In the unlikely event that an item covered by the compensation is defective, you may apply for compensation.
- If you wish to receive compensation for your item, please be sure to fill out this form within 7 days of receipt of your merchandise.
- If you do not provide us with the required information within 7 days of receipt of your order, your order will not be eligible for compensation.
- In the event of a refund, the refund may be made in FJ points regardless of the payment method.
- Customs duties and product protection plan fees are not refundable.
- Please check here for information on products that are not covered by the warranty plan.
